Privacy Policy

1. Information collected

Information is collected when you submit a website inquiry, Meta Instant Form, email, or other direct request. Depending on what you choose to provide, this may include:

• Your full name and email address.
• Your business or company name.
• Your website or Instagram page.
• Your business type, marketing needs, monthly marketing budget range, and readiness to begin.
• The content of messages and any additional information you voluntarily provide.
• Basic technical or referral information made available by the website host or advertising platform, such as device, browser, page, and campaign information.

2. How information is used

Personal information may be used to:

• Review your social media presence and prepare or respond to your audit request.
• Assess whether LV SMM HQ services are a suitable fit for your business.
• Contact you about your request, recommendations, proposals, and relevant services.
• Provide and improve social media management services, customer support, reporting, and internal business processes.
• Maintain business records, protect the website and forms, prevent misuse, and comply with applicable legal obligations.

Processing is based on your request and consent, steps necessary to discuss or provide services, legitimate business interests that do not override your rights, and applicable legal obligations.

3. Meta lead forms and service providers

If you submit a Facebook or Instagram Instant Form, Meta initially processes the information under its own terms and privacy policy, then makes the lead information available to LV SMM HQ. Information may also be handled by service providers used for website hosting, email, cloud storage, analytics, security, and business operations.

These providers receive information only as needed to perform their services or meet legal requirements. LV SMM HQ does not sell personal information. Information may be disclosed when required by law, to protect rights or safety, or in connection with a legitimate business transfer.

4. Retention and security

Lead and inquiry information is generally kept for up to 12 months after the last meaningful interaction. Information may be retained longer when you become a client, when needed to provide services, resolve disputes, maintain required records, or comply with legal obligations. When information is no longer needed, reasonable steps are taken to delete or securely dispose of it.

Reasonable administrative, technical, and organizational safeguards are used to reduce the risk of unauthorized access, loss, misuse, alteration, or disclosure. No online system can guarantee absolute security.

5. International processing

LV SMM HQ operates from the Philippines and works with international clients. Information may therefore be processed or stored in the Philippines, the United States, or other countries where service providers operate. Appropriate safeguards and service-provider protections are used where required.

6. Your choices and rights

Subject to applicable law, you may ask to access, correct, update, delete, or obtain a copy of your personal information; object to or restrict certain processing; or withdraw consent for future communications. You may unsubscribe from marketing messages at any time by replying or contacting LV SMM HQ.

You may also have the right to lodge a complaint with the Philippine National Privacy Commission or another privacy regulator that has jurisdiction over your information. A request may require reasonable identity verification before action is taken.

7. Children's privacy

The website and services are intended for business owners and representatives and are not directed to children under 18. LV SMM HQ does not knowingly collect personal information from children through its lead forms.

8. Updates to this policy

This policy may be updated when practices, services, or legal requirements change. The effective date at the top of this page will be revised when an update is posted.